Terms & Conditions

PRICES

Rooms - All prices are quoted in € euros per room per night. Carignan and Cinsault are double rooms, price is based on two people sharing a room, there is a reduction for single occupancy in these rooms. Syrah and Grenache are triple rooms which include an additional single bed so they can accommodate a maximum of 3 people. Triple room price is based on 3 people sharing a room, there is a reduction for 2 people sharing. Mourvedre is a large room with 2 double beds, price is based on four people sharing, there is a reduction for 3 or 2 people sharing this room. All room prices include a continental breakfast, bed linen and bathroom towels. Free WiFi is available throughout the house and garden. Taxe de Sejour is an additional charge of 0.60€ per person per night.

Gites - All prices are quoted in € euros per gite per night based on two people sharing, there is no option for an extra bed. All gites are offered on a self catering basis and there is a minimum stay of three nights. Gites have fully equipped kitchens with bed linen and bathroom towels provided. Free WiFi is available in the gites. Taxe de Sejour is an additional charge of 1.00€ per person per night.

CHECK-IN

Your room/gite will be available from 16:00 to 20:00 on the day of your arrival. Please advise us of your expected time of arrival. It may be possible to accommodate an earlier time – please ask.  

CHECK-OUT

Please vacate your room/gite before 11:00 on the morning of your departure.

PAYMENTS

Room bookings - you are required to pay a €25 non refundable deposit to confirm your booking. The balance of your stay will be paid in full on your arrival. 

Gite bookings - you are required to pay a 25% deposit to confirm your booking. This deposit is non refundable. The remaining 75% balance is to be paid 8 weeks prior to your arrival. If a booking is made within 8 weeks of your arrival date the total cost will be payable at the time of booking. If the balance of your stay is not received 8 weeks before arrival we reserve the right to cancel your booking.

Payments can be made online or by bank transfer. 

CANCELLATIONS & REFUNDS

Rooms- the €25 deposit to confirm your booking is non refundable.

Gites- The 25% deposit to confirm your booking is non refundable. If after payment of the 75%  remaining balance you cancel between 8 weeks and 7 days before your arrival 50% of the total amount paid will be returned to you. 

If cancelled within 7 days of arrival or you are a "no show" on the day of your arrival then no refunds will be given.

No refunds will be given for early departures.

We recommend you make your own travel insurance arrangements to cover you for any cancellation fees you may incur.  

Booking Alterations

If, after your booking is confirmed, you wish to change it, please let us know immediately. We will always try to accommodate your change - availability permitting.

DAMAGES

Any damage or breakages in the rooms or gites must be notified to us immediately and you may be liable.

Gites - On arrival you will be required to pay a €150 damage deposit which will be returned to you on departure or within 14 days of departure if we are unable to check your gite before you leave. E.g. early departure. The deposit is returned on condition that there are no damages and the gite has been left in the same clean and tidy condition as found when you arrived.

ANIMALS

We do not accept animals.

SMOKING

Your room/gite and all interior spaces at Eloi Merle are strictly non-smoking. However, smoking is permitted on the terrace or in the garden but we ask you to please be considerate of others. Also please dispose of your cigarettes in the ashtrays provided and do not throw cigarette ends on the ground which are a fire hazard in the dry summer.  

CHILDREN

Children under twelve cannot be accommodated.  

YOUR Security  

The security of your room/gite is your responsibility when you go out. If you have valuable items that you prefer were locked away, please ask us.

Our Amenities

Should you find a problem with any of our amenities listed in the description which are damaged/broken, or if you have any other cause for concern (e.g. safety issues), please advise us immediately so that we can resolve the problem. We cannot accept complaints made after your departure.

Other

We reserve the right to ask you to leave the property without any refund if, in our opinion, your behaviour is unacceptable to us or other guests.